1. Select Login Help in the lower-left corner of the mobile application's main screen.
  2. Complete the following fields on the next screen. 
    • Company ID
    • Username
    • Email or a phone number attached to the employee profile or user account

  1. Select Continue. A One-Time Passcode distributes via the previously selected delivery method.
  2. Enter the One-Time Passcode. If a One-Time Passcode is not received, confirm with a Company Administrator that a valid email address and phone number are present in HR & Payroll.

  1. Select Continue.
  2. Choose a new password. 
    • A recently used password cannot get used again.
    • The password must meet three of the four requirements: 
      1. A number
      2. An uppercase letter
      3. A lowercase letter
      4. A non-alphanumeric character, such as # or !

  1. Select Finish, completing the password reset process. Once completed, the app login screen displays.

Important Information:

  • A username cannot be reset or retrieved with the mobile app.
  • The user's preferred phone and email are necessary on the employee profile, resetting a password.
  • Users cannot configure Challenge Questions and Answers on the mobile app These must be set up via the website.
  • If Enhanced National Institute of Standards and Technology (NIST)-compliant password guidelines are on, default settings are overriden.