IT HRS: M-F 0730-1600 | URGENT/ON CALL: 7752898

1. Select Login Help in the lower-left corner of the mobile application's main screen.
   
2. Complete the following fields on the next screen. 
   • Company ID
   • Username
   • Email or a phone number attached to the employee profile or user account

4. Select Continue. A One-Time Passcode distributes via the previously selected delivery method.
5. Enter the One-Time Passcode. If a One-Time Passcode is not received, confirm with a Company Administrator that a valid email address and phone number are present in HR & Payroll.

6. Select Continue.
7. Choose a new password. 
   • A recently used password cannot get used again.
   • The password must meet three of the four requirements: 
     1. A number
     2. An uppercase letter
     3. A lowercase letter
     4. A non-alphanumeric character, such as # or !

8. Select Finish, completing the password reset process. Once completed, the app login screen displays.

Important Information:

• A username cannot be reset or retrieved with the mobile app.
• The user's preferred phone and email are necessary on the employee profile, resetting a password.
• Users cannot configure Challenge Questions and Answers on the mobile app These must be set up via the website.
• If Enhanced National Institute of Standards and Technology (NIST)-compliant password guidelines are on, default settings are overriden.