IT does not have the ability to reset passwords in Paylocity. You have the ability to reset it yourself in a web browser though.
1. Go to https://access.paylocity.com/
2. Click on "Help" in the upper right.
3. Click "Forgot Password"
4. Enter all the information and click "Continue". If you do not remember what password you used to sign up with, please enter a cell phone number.